A custom business application for Dental Price
A dental equipment store that became a genuine business application. We built the field service management, the after-sales service, professional ordering and procurement, all where PrestaShop stops. Technicians work from a mobile application, and we run the dedicated server.
The Challenge
Dental Price equips dental health professionals, from consumables through to chairs and heavy equipment. This trade does not stop at delivery: equipment is installed, adjusted, repaired, and the customer expects you to remember what they own.
An online store only covers the first half of that business. Technician rounds had to be tracked, after-sales kept up to date, professional orders handled with their negotiated pricing, backorders and credit limits, and all of it connected to procurement. In other words a complete business application, built where the original software stops.
The decision was not to bolt an external tool onto the shop. Everything lives in the same platform, on the same customer records and the same catalogue.
An online store only covers the first half of that business. Technician rounds had to be tracked, after-sales kept up to date, professional orders handled with their negotiated pricing, backorders and credit limits, and all of it connected to procurement. In other words a complete business application, built where the original software stops.
The decision was not to bolt an external tool onto the shop. Everything lives in the same platform, on the same customer records and the same catalogue.
Our Solution
The site served as the foundation, and we built everything the business needed on top of it. The redesign has continued ever since, in stages, at the pace of the team's priorities.
Field service management: technician scheduling, visit tracking, history by customer and by installed device. On site, the technician can see what has already been done.
After-sales tied to orders and to the installed base, so a repair request arrives with its context rather than with a ticket number.
Advanced professional ordering: pricing by customer group, restocking lists, backorders, credit balances and credit notes, substitute products when a reference is unavailable.
Procurement and purchasing connected to sales, so stock follows real demand.
A mobile application for technicians, designed for the field and for busy hands.
This is custom development far more than e-commerce configuration, even though the foundation remains a PrestaShop store. We also handle the dedicated server management and the day-to-day maintenance.
Field service management: technician scheduling, visit tracking, history by customer and by installed device. On site, the technician can see what has already been done.
After-sales tied to orders and to the installed base, so a repair request arrives with its context rather than with a ticket number.
Advanced professional ordering: pricing by customer group, restocking lists, backorders, credit balances and credit notes, substitute products when a reference is unavailable.
Procurement and purchasing connected to sales, so stock follows real demand.
A mobile application for technicians, designed for the field and for busy hands.
This is custom development far more than e-commerce configuration, even though the foundation remains a PrestaShop store. We also handle the dedicated server management and the day-to-day maintenance.
Results
Dental Price runs sales, installation and after-sales from a single tool. Technicians work from their phones, professional customers manage their own orders without picking up the phone, and after-sales relies on the real history of every installed device.
The dedicated server is in our hands, so updates, backups and security depend on nobody else. That removes the back and forth between agency, host and client on the day something goes wrong.
We have been working with Dental Price since late 2024, and this project has no end date, which suits us perfectly. It has evolved with the business from the start, and we keep growing it with the team until every need has an answer. We live the project alongside our client.
Another store handled the same way: the Magic Custom redesign.
The dedicated server is in our hands, so updates, backups and security depend on nobody else. That removes the back and forth between agency, host and client on the day something goes wrong.
We have been working with Dental Price since late 2024, and this project has no end date, which suits us perfectly. It has evolved with the business from the start, and we keep growing it with the team until every need has an answer. We live the project alongside our client.
Another store handled the same way: the Magic Custom redesign.
Project Details
- Client Dental Price
- Year 2025
-
Technologies
Application métier PrestaShop Développement sur mesure Gestion des interventions SAV Commandes B2B Application mobile Infogérance Maintenance Accompagnement
-
- Visit site
